Privacy policy

Who we are

This website is run by Artur Varadi, a sole trader trading as Renovation Plus, Ash Close, Thetford, IP24 3HG, United Kingdom. We are the controller of the personal information described in this policy. You can contact us at renovation937@gmail.com or on 07463 611525.

Information we collect

If you use the enquiry form, we receive what you type into it:

• your name and phone number (required, so that we can respond)
• your email address (optional)
• the service you selected and your message (the message is required)

If you phone, email or message us on WhatsApp, we receive the details you share in that conversation.

Why we use it and our legal basis

We use your details to respond to your enquiry and, if you ask us to, to prepare an agreement to carry out work. Our legal basis is our legitimate interests in responding to enquiries about our services and, where you ask us to, taking steps at your request before entering into a contract.

How the enquiry form works

When you press “Send enquiry”, your message is sent to Formspree, an online form service operated by Formspree, Inc., which passes it on to our email inbox. Formspree keeps its own records of the messages that pass through it, as described in its privacy policy.

Who we share it with

We do not share your details with anyone other than the service providers needed to receive your message: Formspree and our email provider.

Transfers outside the UK

Formspree is based in the United States and may process information in other countries as well, so your details may leave the UK. Formspree’s privacy policy says it takes steps to ensure your information continues to be appropriately protected.

How long we keep it

We keep enquiries for up to 12 months after our last contact with you. If we carry out work for you, we keep the records we need for our accounts and legal obligations for as long as the law requires.

Cookies and tracking

This website does not set cookies or use analytics or advertising tools.

Links to other websites

The website links to Facebook and WhatsApp. If you follow those links, the companies behind them handle your information under their own privacy policies.

Your rights

You can ask us for a copy of your information, or ask us to correct it, delete it or restrict how we use it, or object to our use of it. Contact us using the details above. You can also complain to us or to the Information Commissioner’s Office at ico.org.uk.